The Employee Experience and a Great Workplace Culture

Designing the Employee Experience to Improve Workplace Culture and Drive Performance

01 Employee Experience Definition

The employee experience is the journey an employee takes with your organization.

At its heart is this question: How are employees experiencing their workplace?

The answer is the sum of all interactions an employee has with an employer, from prerecruitment to post-exit. It includes everything from major milestones and personal relationships to technology use and the physical work environment.

Why does the employee experience matter?

All of the individual moments of an employee's experience play a role in how a worker feels about an employer's purpose, brand and culture.

These feelings directly affect employee engagement, retention, performance and development.

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How Employee Stories Can Strengthen Your Work Culture

Do Your Employee Stories Strengthen Your Work Culture—Or Not?

You Can Ensure That Your Desired Work Culture Is Reinforced by Stories

Have you ever listened—really listened—to the stories that your employees tell in your workplace? Are they inspiring stories about the time the team worked hard and saved the customer? Are they motivating anecdotes about the time all of the senior managers pitched in to meet a publication deadline?

Are they inspiring stories about coworkers that created glory for the group? Do they talk about a constant conversation with customers that inspires the direction of product development, marketing, and customer engagement teams? Do they celebrate the team that brought the project in under budget prior to the deadline?

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Author: Susan M. Heathfield
Published: Updated on March 30, 2020, on

Top Internal Communication Trends 2022

The COVID-19 crisis has shed a light on just how critical internal communication is to a company’s success. And this is no exception going into 2022. We highlight the main internal communication trends that we think will have the greatest impact in the new year.

In the last decade, the way people communicate has changed dramatically.

Gone are the days of penned letters, dial-up phones, emails, instant messaging, bulletin boards, and so on.

Now, communication is expected to happen at the tap of a button and on the go. But how does that translate to a company’s internal communication?

Internal communication is all about how people in a company share information with one another.

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Author: Rea Regan
Published: September 14, 2021, on

The Value of Belonging at Work

Social belonging is a fundamental human need, hardwired into our DNA. And yet, 40% of people say that they feel isolated at work, and the result has been lower organizational commitment and engagement. U.S. businesses spend nearly $8 billion each year on diversity and inclusion (D&I) trainings that miss the mark because they neglect our need to feel included. Recent research from Betterup shows that if workers feel like they belong, companies reap substantial bottom-line benefits: better job performance, lower turnover risk, and fewer sick days. Experiments show that individuals coping with left-out feelings can prevent them by gaining perspective from others, mentoring those in a similar condition, and thinking of strategies for improving the situation. For team leaders and colleagues who want to help others feel included, serving as a fair-minded ally — someone who treats everyone equally — can offer protection to buffer the exclusionary behavior of others.

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Authors: Evan W. Carr , Andrew Reece , Gabriella Rosen Kellerman and Alexi Robichaux
Published: December 16, 2019, on
Photo credit: Freudenthal Verhagen/Getty Images

Why Culture Matters, According to Google's Former Head of HR

Google's Former Head of HR Issues a Warning That All Business Owners and Leadership Teams Should Read

Culture matters, now more than ever. Laszlo Bock shares three reasons the timing has never been better to invest in your organization's culture.

Culture influences decisions, and decisions make or break businesses.

This was the message Laszlo Bock shared in his latest LinkedIn post. He also issued a warning to organizations that are deciding whether or not to invest in corporate culture.

"Failures of culture have been the single biggest destroyers of value in the last five years," he wrote.

Bock understands the importance of culture more than most. The former senior vice president of people operations at Google helped build the organization into the behemoth it is today. Throughout his 10-year career (2006 to 2016), he grew Google's workforce from 6,000 to 76,000 employees. And no, it wasn't about the free food, lava lamps, and beanbags, if you ask him. It was about making work a little more enjoyable and productive each day.

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Author: Michael Schneider, INC. contributor
Published: September 20, 2019 on