Designing the Employee Experience to Improve Workplace Culture and Drive Performance

01 Employee Experience Definition

The employee experience is the journey an employee takes with your organization.

At its heart is this question: How are employees experiencing their workplace?

The answer is the sum of all interactions an employee has with an employer, from prerecruitment to post-exit. It includes everything from major milestones and personal relationships to technology use and the physical work environment.

Why does the employee experience matter?

All of the individual moments of an employee’s experience play a role in how a worker feels about an employer’s purpose, brand and culture.

These feelings directly affect employee engagement, retention, performance and development.

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