The Employee Experience and a Great Workplace Culture

Designing the Employee Experience to Improve Workplace Culture and Drive Performance

01 Employee Experience Definition

The employee experience is the journey an employee takes with your organization.

At its heart is this question: How are employees experiencing their workplace?

The answer is the sum of all interactions an employee has with an employer, from prerecruitment to post-exit. It includes everything from major milestones and personal relationships to technology use and the physical work environment.

Why does the employee experience matter?

All of the individual moments of an employee's experience play a role in how a worker feels about an employer's purpose, brand and culture.

These feelings directly affect employee engagement, retention, performance and development.

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How Employee Stories Can Strengthen Your Work Culture

Do Your Employee Stories Strengthen Your Work Culture—Or Not?

You Can Ensure That Your Desired Work Culture Is Reinforced by Stories

Have you ever listened—really listened—to the stories that your employees tell in your workplace? Are they inspiring stories about the time the team worked hard and saved the customer? Are they motivating anecdotes about the time all of the senior managers pitched in to meet a publication deadline?

Are they inspiring stories about coworkers that created glory for the group? Do they talk about a constant conversation with customers that inspires the direction of product development, marketing, and customer engagement teams? Do they celebrate the team that brought the project in under budget prior to the deadline?

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Author: Susan M. Heathfield
Published: Updated on March 30, 2020, on

Top Internal Communication Trends 2022

The COVID-19 crisis has shed a light on just how critical internal communication is to a company’s success. And this is no exception going into 2022. We highlight the main internal communication trends that we think will have the greatest impact in the new year.

In the last decade, the way people communicate has changed dramatically.

Gone are the days of penned letters, dial-up phones, emails, instant messaging, bulletin boards, and so on.

Now, communication is expected to happen at the tap of a button and on the go. But how does that translate to a company’s internal communication?

Internal communication is all about how people in a company share information with one another.

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Author: Rea Regan
Published: September 14, 2021, on

The Value of Belonging at Work

Social belonging is a fundamental human need, hardwired into our DNA. And yet, 40% of people say that they feel isolated at work, and the result has been lower organizational commitment and engagement. U.S. businesses spend nearly $8 billion each year on diversity and inclusion (D&I) trainings that miss the mark because they neglect our need to feel included. Recent research from Betterup shows that if workers feel like they belong, companies reap substantial bottom-line benefits: better job performance, lower turnover risk, and fewer sick days. Experiments show that individuals coping with left-out feelings can prevent them by gaining perspective from others, mentoring those in a similar condition, and thinking of strategies for improving the situation. For team leaders and colleagues who want to help others feel included, serving as a fair-minded ally — someone who treats everyone equally — can offer protection to buffer the exclusionary behavior of others.

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Authors: Evan W. Carr , Andrew Reece , Gabriella Rosen Kellerman and Alexi Robichaux
Published: December 16, 2019, on
Photo credit: Freudenthal Verhagen/Getty Images

Why Culture Matters, According to Google's Former Head of HR

Google's Former Head of HR Issues a Warning That All Business Owners and Leadership Teams Should Read

Culture matters, now more than ever. Laszlo Bock shares three reasons the timing has never been better to invest in your organization's culture.

Culture influences decisions, and decisions make or break businesses.

This was the message Laszlo Bock shared in his latest LinkedIn post. He also issued a warning to organizations that are deciding whether or not to invest in corporate culture.

"Failures of culture have been the single biggest destroyers of value in the last five years," he wrote.

Bock understands the importance of culture more than most. The former senior vice president of people operations at Google helped build the organization into the behemoth it is today. Throughout his 10-year career (2006 to 2016), he grew Google's workforce from 6,000 to 76,000 employees. And no, it wasn't about the free food, lava lamps, and beanbags, if you ask him. It was about making work a little more enjoyable and productive each day.

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Author: Michael Schneider, INC. contributor
Published: September 20, 2019 on

How Top Companies Engage Employees And Retain Top Talent

How The ‘Best Companies To Work For’ Engage Employees And Retain Top Talent

Engaging and motivating employees is a top concern for most organizations…as it should be! Work gets done through people and highly engaged employees result in lower turnover, higher morale, increased productivity and enhanced business results. The connection is direct, obvious and compelling, but the sad fact is that many organizations struggle to figure out how to create high levels of engagement throughout the organization. To explore the most innovative and effective employee engagement strategies, [Dana Brownlee] decided to interview three of the highest ranked companies on the List of 2019 Fortune 100 Best Companies to Work For – Hilton, Salesforce and Cisco – to learn what initiatives and practices they’ve employed to encourage high levels of employee engagement, morale and satisfaction.

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Author: Dana Brownlee, Forbes Contributing Writer
Published: September 4, 2019 on

7 Trends in Employee Engagement

7 Employee Engagement Trends to Watch in 2019

Few things predict success in an organization like employee engagement. More than a simple “employee satisfaction” score, employee engagement is a measure of how passionate, committed, and motivated employees are.

Truly engaged employees fuel success—at an individual level, on their teams, and across the organization. They seek opportunities to grow both personally and professionally. They are passionate about the work they do, which benefits their organizations.

More and more organizations are investing in employee engagement, and in 2019 we’ll see another leap forward in the sophistication and impact of those investments.

Let’s take a look at seven key trends that will propel the evolution of employee engagement in 2019, and what you should know about them.

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Published: February 25, 2019 on GLINT

Capturing the Employee Experience

Gallup’s Perspective on

Designing Your Organization’s Employee Experience


The employee experience is the journey an employee takes with your organization. It includes all the interactions an employee has with your organization before, during and after their tenure.

The employee life cycle defines the critical stages that employers must get right — the components that HR strategy will have the most influence on during the employee experience.

These interactions shape employees’ perceptions of your organization and directly affect employee performance and your brand as an employer.

Employee engagement, performance and development are key themes throughout most of the employee life cycle. Getting them right is essential to getting employee experience right.

Employees have become “consumers of the workplace.” A new generation of worker expectations, greater workplace transparency and a tightening labor market have increased interest in improving the employee experience.

Purpose, brand and culture are foundations that determine how you customize elements of the employee life cycle and employee experience to represent your organization’s unique identity.

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Published on: February 7, 2019 on Gallup

8 Influential Employee Engagement Trends

8 Influential Employee Engagement Trends for 2019

Employee engagement will be one of the most important differentiators for organizations in 2019, and it’s an issue that nearly every organizational leader has thought about recently. It’s the emotional commitment an employee has to their role, their organization, and stakeholders. Engaged employees feel like part of a larger mission, are aware of how their work helps them grow, and understand the impact they make on others.

When employees feel engaged, results have shown that organizations benefit from higher customer satisfaction levels, improved productivity, and greater profits. So what can you focus on this year to reap the benefits of employee engagement in your own organization?

In this article, we’ll review the 8 important employee engagement trends of 2019 that you can leverage this year and share quotes from successful organizational leaders along the way:

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Author: Ben Travis
Originally Published: January 30, 2019 on Bonusly

Five ways to improve Millennial and Gen Z engagement

5 Ways to Improve Millennial and Gen Z Employee Engagement

Did you know that less than half of all millennials and members of Gen Z feel connected to their jobs and more than 40% say they would make a change if another opportunity arose?

As of 2016, Millennials are the largest population in the U.S. labor force (35% -- or one-third -- of the workforce), while Generation Zs -- the up-and-coming workforce -- make up 25% of the population. Millennials and Gen Zs are more willing to change a job if a better opportunity arises and 39% of them want to work in a collaborative, “in person” communication environment.

It’s no surprise that generations think differently -- and technology has only helped widen this gap. We’ve probably all heard the discussions about the difference between the Baby Boomer generation and Millennials in the working world, but as more Millennials and Gen Z’s enter the workforce, that divide will only continue to grow and affect future business models.

Add to this the unfortunate reality thatMillennial turnover costs the U.S. economy $30.5 billion annually and businesses are presented with an interesting predicament: how do you tailor yourselves so that you are engaging with, and keeping, your younger employees?

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Author: Renee Goble
Published: June 4, 2018 on SurveyMe